Mailing + Returns
Your package will be mailed via Canada Post within one to five business days of receiving payment. Many items are handmade to order, after the order is placed. If your order will not be mailed within one to five business days, we will contact you to let you know.
- Please allow for regular post shipping time of five to twenty days (estimated arrival date, not guaranteed).
- Does NOT include a guaranteed arrival date, tracking number, or replacement if your package does not arrive.
- Earrings may be shipped off their display cards (but the cards will be provided) inside your package in order to ensure safe arrival and to keep the mailing costs as low as possible.
- Usually two-seven items can be sent for $5 rate, but shipping can vary depending on size, weight and number of items.
- *The majority of customers choose this shipping method/rate, and we have had very good luck with packages arriving in a timely manner, however it is YOUR choice which option you choose for small packages.
- Some items are too big to mail regular post and must be sent as a package, the website will default you to Expedited Shipping if your order is over the size/weight limit to choose regular post shipping.
- Generally two to eight business day arrival from mailing date (We cannot guarantee an arrival date on behalf of Canada post - for more information on shipping timelines visit Canadapost.ca.)
- A tracking number can be provided and we WILL replace your order if it does not arrive (I promise I will send your package, but if you want reassurance this option will give you a tracking number and replacement - with this shipping method we are both able to track your package online so we can both see if and when it is sent and if and when it arrives – if it does not arrive, I will replace it).
- Several items can be sent in the same package
- Shipping and handling charges are non refundable.
- Many items are custom made to order after your order is placed, custom orders are not exchangeable.
- We are happy to exchange items that are unwashed, unworn + have their original tag for another in stock item within 7 days of receiving your order. Customer must pay shipping costs.
- If your order is missing an item or a product arrives damaged contact us immediately upon receiving your order and not longer than 72 hours of of receiving your package.
- SALE ITEMS: all sale items are final sale.
- EARRINGS: Earrings are non-refundable and non-returnable for health and hygiene reasons. This means you as a customer can feel confident that you will never receive a pair of earrings that have been tried on or worn by someone else.
- APPAREL: Please be extra cautious that you check the provided sizing info on the clothing before ordering. Return shipping will likely cost you minimum $15 both ways to mail back for exchange. Exchange for the same product in another size depends on availability and cannot be guaranteed.
- STACKER BRACELETS: Please be extra careful and follow directions for your snug wrist measurement provided to ensure the bracelet you receive will fit your wrist. There is a small fee to restring a bracelet if you need it resized. For your snug wrist measurement follow the instructions provided to ensure the bracelet you receive will fit your wrist.